Customer Support Center

Welcome to the Customer Support Center for Skunk Studios! We are at your service to insure your gaming experience is a great one. Please check this FAQ, hopefully we have a quick answer to your question!

For business-related contact information, please click here!

Lost your Unlock Key?

• Need to get your Unlock Key back? Click here for Order Look-up

Downloading & Installing

• How do I download and install your games on my computer?
• I re-installed Windows, or I got a new computer. How can I get the game back?

Purchasing Questions

• How do I buy games from Skunk Studios? How does it work?
• Is buying a game a one-time payment, or a monthly fee?
• What payment methods do you offer? Are prices in US dollars, or converted?
• Do you offer your games on CD-ROM?
• Is there a money back guarantee on your products?
• What if I buy the game, and then my computer dies? Can I get the game back?

Unlocking (Registering) the Game

• I ordered an unlock key, and have not received it via email.
• My unlock key is not successfully unlocking the game. What can I try?
• I need to re-download a game I previously paid for. How do I do this?
• I can't find where to unlock the game.

Game Related Questions

• I am experiencing slow performance, visual oddities, or other bugs. How can I report these?
• Are your games available for Macintosh? How about for Mac OS X?
• Where can I find more great downloadable games? Who sells games at sale prices?

Additional help and tips may be available on these pages. Please see them for specific questions related to each of our original games!

• Gutterball 2 read me page
• Gutterball help page
• WordUp help page
• QBz (QBeez) help page

If you have not found the answer to your question here, you may need to contact Skunk Studios customer support.

Contact Customer Support

Note: Skunk Studios customer support may not be able to assist with purchase-related issues if you bought the game from a partner site (such as RealOne Arcade or Shockwave.com). In these cases you should contact their customer support directly.